|The Retailing Smarts Series|
|A Road Map to Success: Retail Skill Standards|
|How to Use this Workbook|
|Skill Standards for Selling and Promoting Products Learning|
|Checklist for Workbook 6 Building the Sale, Building Customer Loyalty|
|Suggest Additional Merchandise|
|Keep Current on Advertising and Promotions|
|Create Special Promotions|
|The Positive Side of Returns|
|G.R.E.A.T. Telephone Sales Techniques|
|Take the Guesswork Out of Gift Giving|
|Keep ?em Coming Back!|
|Roundup Answer Keys|
|Table of Contents provided by Publisher. All Rights Reserved.|
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