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Coaching Skills : A Guide for Supervisors,9780786302208

Coaching Skills : A Guide for Supervisors

by
Edition: 1st
Format: Paperback
Pub. Date: 6/1/1994
Publisher(s): McGraw-Hill
Availability: This title is currently not available.

Summary

Coaching can play a significant role in maximizing employee performance. It can also be instrumental in improving your management performance. Now, with this practical guide, you'll discover the essentials of coaching, including how to do it, when to do it, and why it is necessary in today's business environment. This book also addresses ways to coach employees with special needs, including underachievers, overachievers, and those with disabilities.

Table of Contents

Self-Assessment xv
Why Coach?
1(12)
Shifts in Supervisory Behavior
2(1)
What is Coaching?
3(1)
Characteristics of an Effective Coach
4(1)
Benefits of Coaching
5(1)
Excuses for Failing to Coach
6(7)
Opportunities for Coaching
13(12)
The Cost of Failing to Coach
14(1)
Recognizing Opportunities for Coaching
15(1)
Orienting New Employees
16(1)
The Orientation Process
17(2)
Getting Help with Orientation
19(2)
Developing Current Employees
21(4)
A Model for Effective Coaching
25(10)
The Coaching Process Model (CPM)
26(9)
Building Interpersonal Relationships
35(10)
Coaching for Better Relationships
36(1)
The Importance of Solid Communication
37(1)
Developing Sound Relationships
38(2)
Helping Your Peers
40(2)
Advising the Boss
42(3)
Effective Feedback Strategies
45(12)
What Is Feedback?
46(1)
How to Give Feedback
47(1)
Approaches to Feedback
47(1)
Using Feedback Effectively
48(1)
Types of Feedback
49(4)
Encouraging Feedback
53(4)
Other-than-Average Performers
57(12)
Determining Employee Needs
58(1)
Performance Level
59(1)
Dealing with Substandard Performers
60(3)
Types of Poor Performers
63(2)
Dealing with Superstars
65(4)
Coaching Performers with Special Needs
69(12)
Assess Your Knowledge
70(2)
Establishing a Nonthreatening Workplace
72(1)
Strategies for Success
73(1)
Myths about People with Disabilities
74(1)
Day-to-Day Supervision
75(6)
Coaching Documentation
81(8)
Why Document?
82(1)
Sources of Performance Information
83(1)
Establishing the Documentation System
83(3)
Why Some Supervisors Don't Document
86(3)
Post-Test 89

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