My Shopping Cart page - after choosing all the books and items needed , click on Add to Cart and review your selections to be sure everything is correct before clicking 'Proceed to Checkout'. Please double-check the condition and quantity, the availability (if included) is also shown again on this page as well.
Log-In - if you have not ordered with us before, please Checkout as Guest, you will set up an account during the checkout process. If you have ordered before, you may log in as a returning customer.
The Designation Page appears if you have selected any electronic products/ebooks so you can be sure it is linked to the correct email for the person who will use it.
The Shipping Address page asks for your address and offers a drop-down menu that shows any addresses you may have used before. Please double check that the address is correct and complete - it's quite easy to switch a couple of numbers in the street address - 1936 when you meant to type 1963 - and be sure an apt. or suite number is included if needed. If shipping to you at a business address, include the business name as well as your name.
NOTE: If you are a new customer, please provide your email on this screen as well. You will create a password just before you confirm your order.
The Shipping Method screen details the options you have based on price and time in transit.
IMPORTANT NOTE: these shipping times are IN ADDITION to the availability estimates shown when you selected your items. Selecting expedited shipping does not impact availability - for example, a "Usually Ships in 5-7 Business Days" item will still take that long, expedited shipping only impacts the time it takes to reach you once we have it and have shipped it out.
Some customers may see a choice of Fastest or Complete shipping - Fastest is usually more expensive as we ship the items as they become available which usually results in more than one shipment. Complete means we ship the order when all the items are available to ship together.
Orders placed after 11 AM Eastern Time do not process until the next business day.
The Payment Method screen shows any credits you have available - buyback credit and instore credit. It also allows you to input credit/debit card information for Visa, Mastercard, Discover and American Express. Your card's billing address is needed - check Same as Shipping Address if appropriate or fill in if different.
Rental books - a credit or debit card is required as collateral even if you are not paying for the order with one. It is only charged if the books are not returned on time and in re-saleable condition. The expiration date on the card must be past the rental due date.
The Secure Checkout Review provides one more opportunity to be sure everything is correct - please take a moment to double-check all the information - this is the best time to fix anything that might not be right. It shows the total charge that will go to your card. New Customers may also create a password on this screen.
- By placing the order, you are agreeing to the Terms and Conditions that apply to your transaction and, if you have chosen rentals, that program as well. Click on Place Order if everything is correct. Do not click it more than once.
- The Confirmation screen shows your order confirmation number which is also be emailed to the email address you provided. Links are there to print your order and Visit the Help Desk . You may also click on My Account in the top right hard corner of the homepage at any time to access helpful information about your account.
It is the goal of Bookmob.ca to have your books "In Stock" and ready to ship when you order is placed.
Availabilities are under the type of book (new, used, etc.), and are provided as an estimate of the time it will take for a book order to process in our system before it can ship from our distribution center.
The most frequently used availability categories are listed here.
-In Stock - item ships the next business day or is held for you if your order is marked to ship when Complete/all items are available
-Usually Ships in XXXX Business Days - this refers to the amount of time we need to get the item from the publisher or distributor so we can then ship it to you. May be 2-3, 3-5, 5-7, 8-10.
-Special Order - this may be an out of print or hard to find book. We will do our best to find it for you but cannot guarantee that we will be able to find a copy or how long it might take.
Please remember this is the time we estimate it will take for us to have the item so we can ship it to you. The time in transit to you would be in ADDITION to the availability estimate.
Availability + shipping time = Estimated delivery time.
NOTE:Choosing expedited shipping does not impact the stated availability, it only affects the time it takes to reach you once it is shipped from our warehouse.
You will create an account during the check-out process when you place your first order.
· Your account – Log in at Bookmob.ca for access to My Orders (your Order History), which includes the return for refund processManage My Rentals (return by due date, extend or purchase), Buyback History, available credits, notification preferences, address updates and more.
· Help Desk – provides all the information about policies, processes and procedures that you are looking for
Email us at [email protected] and we’ll get back to you as soon as possible.
· Most items ship from our distribution center. We use Landmark Shipping.
· Some shipments will come directly from the publisher or a distributor if that option is available and will get the item to you more quickly.
Think of the ISBN (International Standard Book Number) as a book’s Social Security Number – unique to each book. A 4th edition and a 5th edition would have different ISBNs, a paperback and hardcover edition of the same title would have different ISBNs. If two books are together in a bundle, each book has an ISBN but a separate and distinct ISBN is assigned to the bundle itself. Sometimes you will see a 10 digit ISBN and a 13 digit ISBN (starts with 978) – they are interchangeable, exactly the same for any use you might have for them.
Bookmob.ca is totally committed to protecting your privacy. We make every effort to assure your confidentiality and to keep your trust. The information you provide us in your account is used to process orders and to assist us in providing you with a more personalized shopping experience. We utilize every available technology to ensure that your confidential information remains secure.
We hold your email address in strictest confidence. We do not sell, give away, or otherwise distribute your email address to any third party unless you have given us permission to do so.
Collecting and Using Your Information
When you place an order, we'll ask you for your name, email address, mailing address, billing address, and credit card number with expiration date. This information allows us to process and fulfill your order and to notify you of your order status. Occasionally, we may use your email address to deliver information regarding important functionality changes to our website, new services, and special offers that might be of interest to you.
We may use your purchasing information for the purpose of providing you a more efficient shopping experience and to make our recommendations about books and other merchandise that you may find interesting. We also monitor customer traffic patterns and site usage to help us develop the content, design, and layout of the web site.
"Cookies" are small bits of information stored by your browser on your computer's hard drive. Our cookies do not contain any personal information, but they do store your settings and remember the contents of your shopping cart as you travel through the site or between visits. Most web browsers automatically accept cookies.
Bookmob.ca considers the information you share with us to be personal and confidential. We do not sell, trade, or rent any of your personal information to others. However, we may choose to release this information to trustworthy third parties at some point in the future with your permission.
We may also provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third parties, but these statistics will include no personal information. Finally, we may release the name, address and email address of sweepstakes entrants to reputable co-sponsors and to other third parties for the sole purpose of administering such sweepstakes.
If you visit Bookmob.ca via a co-branded site (by using a link to our site from a company we do business with), your personal information may be collected by both parties and used by each in accordance with their respective privacy policies. Your credit card information and password are not shared with co-branded businesses.
Bookmob.ca releases personal account information, in good faith, when such release is believed to be reasonably necessary. This includes situations in complying with the law; enforcing or applying the terms of any of our user agreements; or protecting the rights, property and safety of eCampus.com, our customers, or affected third parties.
Securing Your Information
Bookmob.ca employs the latest version of Secure Socket Layer Technology (SSL) to encrypt your information and help insure that only you and Bookmob.ca ever see it. If your web browser doesn't permit a secure connection, Bookmob.ca will not accept your personal information including credit card numbers. Your browser should display a "padlock" or "key" icon in the lower margin of your web browser when a secure connection is made, and the URL bar at the top of your browser will typically show the website address preceded by the characters "https".
Bookmob.ca suggests that you keep your password private and avoid disclosing it to any third parties. If others have access to your password, the possibility exists that your personal information could be compromised.
Bookmob.ca allows you to choose not to receive additional communications via email. If you only wish to receive basic communications regarding your order status and tracking, please visit log in to My Account and change your contact preferences.
Terms and Conditions
Rental User Agreement
By placing your rental order with Bookmob.ca, you agree to use Bookmob.ca’s online rental returns process and to return the rented merchandise to Bookmob.ca using the printable, prepaid shipping label that is provided as part of that process. You agree that failing to use Bookmob.ca’s online rental returns process and/or the provided shipping label may cause delays and additional fees to be assessed. You agree that you are responsible for remembering the rental return date and returning the rental to us within the timeframe specified.
A valid, active credit or debit card which is tied to a financial institution is required for any rental transaction. Bookmob.ca accepts Visa, MasterCard, American Express, and Discover. You hereby acknowledge and agree that Bookmob.ca may charge you for any lost, stolen, or damaged books associated with your account. Bookmob.ca will charge an additional amount to your credit or debit card if you choose to buy any rented book at any time during the rental period. By using Bookmob.ca, you agree to the storing of your credit or debit card information and you also agree to any additional charges specified in this agreement or on this website, including, without limitation, the new list price as indicated on our site at the time of the charge resulting from damage, lost or stolen books, auto-extensions, and/or unreturned books. You agree that we may, at our sole discretion, send your account to a collection agency if you fail to pay all fees due to Bookmob.ca. You agree not to hold Bookmob.ca responsible in the event Bookmob.ca does not credit or debit your credit or debit card for a period of time due to circumstances beyond our control. Bookmob.ca makes no guarantees regarding the processing time for charges.
You agree to keep your credit card or debit card in good standing during the term of your rental. Bookmob.ca reserves the right to charge your card a fee of any amount leading up to but not exceeding the new list price as indicated on our site at the time of the charge for a book that is not returned. Bookmob.ca reserves the right to attempt a re-charge of a declined credit/debit card periodically, at any time and for any number of attempts, to collect amounts outstanding on your account. Additionally, if the primary credit/debit card on file with your account is declined, Bookmob.ca reserves the right to charge any other credit/debit cards, or other payment sources such as financial aid or buyback credit, that may be associated with your account to satisfy any unpaid late fees. Bookmob.ca is not responsible for overdraft or other penalties/fees a customer may incur for such charges (or attempted charges). If, after these attempts, the amounts owed are still not paid, then Bookmob.ca reserves the right to place you into collection status. Collections may be done by Bookmob.ca or a third party on Bookmob.ca's behalf.
Please contact customer service if you have any questions.
Returning Your Rental
In connection with your rental order, you will select a rental return date. The rental return date will appear on your order confirmation as well as in the order details displayed in the "My Account" section of the Bookmob.ca website. By placing your rental order with Bookmob.ca, you agree to use Bookmob.ca's online rental returns process and to return the rented merchandise to Bookmob.ca using the printable, prepaid shipping label that is provided as part of that process. You agree that failing to use Bookmob.ca's online rental returns process and/or the provided shipping label may result in you not getting credit for your rental return.
You agree that you are responsible for remembering the rental return date and returning the rental to us within the timeframe specified. To avoid additional charges, your return shipments must be scanning within the package tracking system by the rental return date.
A valid, active credit card is required for any rental transaction. Bookmob.ca accepts Visa, MasterCard, American Express, and Discover. Bookmob.ca will store your credit card information and you acknowledge and agree that Bookmob.ca may charge you for any lost, stolen, damaged or unreturned rented merchandise. You also agree to allow Bookmob.ca to charge this card any additional amount if you choose to buy a rented textbook at anytime during the rental period, and for any extension fees or replacement fees associated with your rental. In the case of rental orders partially or fully paid for with a non-credit card payment source, Bookmob.ca will process an authorization against the credit card provided equal to the amount of rental charges in order to validate the authenticity of the credit card provided.
Once the book is in your possession, you are responsible for its condition. Damage to a rented book is defined as any condition that makes the book unusable as a future rental. Such conditions include any water damage, a broken spine, missing pages, missing or torn covers, excessive highlighting (more than 1/2 of the content), excessive or inappropriate notes or any other such condition that makes the book unsuitable for future use. A fee will be charged to the credit card on file of any customer returning a damaged book and the book will NOT be returned to you. The fee will be assessed at the discretion of Bookmob.ca and may up to the replacement fee of the book.
As a user of this website you acknowledge that you are using it at your sole risk. Bookmob.ca provides this site and its contents on an "as is" basis, and makes no claims or warranties of any kind with respect to the site or its contents. To the maximum extent permitted by law, Bookmob.ca disclaims all such representations and warranties, including but not limited to warranties of merchantability and fitness for a particular purpose. In addition, Bookmob.ca does not represent or warrant that the information or merchandise provided through this site is accurate, complete or current.
Bookmob.ca reserves the right at its discretion to change or modify these terms and conditions at any time, effective immediately upon notification on this website.
Bookmob.ca may change, suspend, or eliminate all or any aspect of this website at any time, including the availability of any feature, database, or content, without prior notice or liability.
Your use of this website constitutes binding acceptance of these terms and conditions, including any changes or modifications made as permitted above. If at any time you no longer agree to be bound by these terms and conditions, please cease to use this website immediately.
Because Bookmob.ca uses some of the most sophisticated security software commercially available, it is extremely unlikely that any personal information that you transmit to us will be misappropriated.
Bookmob.ca employs the latest version of Secure Socket Layer Technology (SSL) to encrypt your information and help assure that only you and Bookmob.ca ever see it. If your web browser does not permit a secure connection, Bookmob.ca will not accept your credit card information. Your browser should display a "lock" or a "key" icon in the lower left-hand corner of your screen when a secure connection is made.
Typically, the URL bar on the top of your browser will show the first characters as "https" when a secure connection is established and "http" when it is not.
Always contact your credit card company if you suspect a card has been stolen or used without authorization.
Web Site User Agreement
Bookmob.ca ("Bookmob.ca") maintains this site (the "Site") for your individual entertainment, information, education, communication and/or purchasing convenience. Feel free to browse the Site. You may download material displayed on the Site but only for non-commercial, individual, personal use only, and also provided you retain all copyright and other proprietary notices contained on all materials. You may not distribute, modify, transmit, reuse, report or use the contents of the Site for public or commercial purposes, including the text, images, audio and/or video without Bookmob.ca's written permission. Your proceeding beyond the link from the home page of the Site constitutes your express consent and agreement to these provisions.
Your access and use of the Site is also subject to the following terms and conditions ("Terms and Conditions") and all applicable laws, rules and regulations. Any other agreement, oral, written, or electronic, between you and Bookmob.ca and relating to these matters is superseded by this agreement and is of no force or effect.
Terms and Conditions
1.Everything you see or read on the Site is protected under United States and World Wide copyright laws treaty provisions unless otherwise noted. Nothing on the Site may be used except as provided in these Terms and Conditions or in the text on the Site without the written permission of Bookmob.ca. Bookmob.ca neither warrants nor represents that your use of any materials displayed on the Site will be free from infringement of the rights of third parties not owned by or affiliated with Bookmob.ca. While Bookmob.ca uses reasonable efforts to include accurate and up-to-date information on the Site, Bookmob.ca makes no warranty or representation as to its accuracy and assumes no liability for any errors or omissions in anything you see or read on the Site.
2.You use the Site at your risk. Bookmob.ca is not responsible for technical, hardware or software failures of any kind; lost or unavailable network connections; incomplete, garbled or delayed computer transmissions. Under no circumstances will Bookmob.ca or its suppliers be liable for any damages or injury that result from the use of materials on this site. Neither Bookmob.ca nor any other party involved in creating, producing, or delivering the Site is liable for any direct, incidental, consequential, indirect, punitive or other damages arising out of your access to, or use of, the Site or any of its contents. Without limiting the foregoing, everything on the Site is provided to you WITHOUT WARRANTY OF MERCHANTABILITY, WARRANTY OF FITNESS FOR ANY PARTICULAR PURPOSE, WARRANTY OF NONINFRINGEMENT, OR ANY OTHER WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED. Some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties. Bookmob.ca ALSO SHALL NOT BE LIABLE FOR ANY DAMAGES TO, OR VIRUSES THAT MAY INFECT, YOUR COMPUTER EQUIPMENT OR OTHER PROPERTY ON ACCOUNT OF YOUR ACCESS TO, USE OF, OR BROWSING, OR DOWNLOADING MATERIALS, DATA, TEXT, IMAGES, VIDEO, OR AUDIO FROM, THE SITE.
3.Any communications or materials you transmit to the Site, either electronically or otherwise, including without limitation, data, questions, comments, suggestions, biographical information or the like is, and we will treat as non confidential and nonproprietary. Any such communication or material you transmit or post may be used by Bookmob.ca or its affiliates for any purpose, including but not limited to reproduction, disclosure, transmission, publication, broadcast, sale, use and posting. Bookmob.ca is also free to use any ideas, concepts, know-how, techniques or other information contained in any communication you send to the Site for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products using such information.
4.Bookmob.ca either uses with permission or owns all of the images displayed on the Site. You may not use those images unless expressly and specifically permitted by these Terms and Conditions, or specific permission is expressly provided elsewhere in the Site. Any unauthorized use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes, and Bookmob.ca expressly reserves all rights it may have with respect to those images under any of those laws, regulations and/or statutes.
5.All trademarks, logos and service marks (collectively, the "Trademarks") displayed on the Site are registered and unregistered trademarks of Bookmob.ca and others. Nothing contained on the Site should be construed as granting, by implication, estoppel or otherwise, any license or right to use any trademark displayed on the Site without written permission of Bookmob.ca or such third party that may own the Trademarks displayed on the Site. You are strictly prohibited from misusing any Trademark displayed on the Site or any other content on the Site. You are advised that Bookmob.ca aggressively enforces its intellectual property rights to the fullest extent of the law.
6.Although the Site links to various other sites, Bookmob.ca has not reviewed, or may not have reviewed the current version of, all of the sites so linked. In any event, Bookmob.ca is not responsible for the content of any other sites, offsite pages, or other locations linked to the Site. If you link to any other offsite page, site, or other location, you do so at your own risk.
7.Information on this site includes a description of products available in the United States of America, its territories and in certain foreign countries. This site is operated in the Commonwealth of Kentucky, United States of America. Bookmob.ca makes no representation that content provided at this web site is applicable or appropriate for use outside of the United States of America, its territories or the particular foreign countries that are specifically identified at this web site as countries where products will be made available.
8.Although Bookmob.ca may from time to time monitor or review discussions, chats, postings, transmissions, bulletin boards, and the like on the Site, Bookmob.ca is under no obligation to do so and assumes no responsibility or liability arising from the content of any such locations nor for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger, or inaccuracy contained from any information contained within such locations on the Site. You are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law. Further, in no case may you create any kind of hyperlink to the web site without the prior written consent of Bookmob.ca. Bookmob.ca will fully cooperate with any law enforcement authorities or court order requesting or directing Bookmob.ca to disclose the identity of anyone posting any such information or materials.
9.Bookmob.ca may at any time revise these Terms and Conditions by updating this posting. You are bound by such revisions and should therefore periodically visit this page to review the then current Terms and Conditions to which you are and will be bound.
10.The terms and conditions of this web site are governed and interpreted pursuant to the laws of Commonwealth of Kentucky, United States of America, notwithstanding any principles of conflicts of law. If any part of these terms and conditions is unlawful, void or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of the remaining provisions.
11.Bookmob.ca may terminate this agreement at any time without notice for any reason. Users may terminate this agreement by destroying all materials obtained from this web site.
Violation of any of the above restrictions may result in a termination of your ability to access the Digital Content. Bookmob.ca reserves any and all rights or remedies that may be available in the event of your breach of these terms.