Housing for Life

Contributors
Preface
Abbreviations
Overall Management
Overview of the organization of housing services	p. 1
Reasons for change since 1969	p. 4
Management initiatives	p. 11
Special initiatives	p. 15
Additional techniques to assist change	p. 18
Decentralization	p. 24
Changing face to public sector housing	p. 25
Why decentralization?	p. 26
The experience of decentralization	p. 28
Conflict between diversity and uniformity	p. 33
Conflict between rationality and responsiveness	p. 34
Conflict between central control and local autonomy	p. 34
Conflict between the established workforce and newly appointed staff	p. 35
Conflict between cultures	p. 36
The importance of organizational culture	p. 36
Equal opportunities in housing	p. 39
Legal position	p. 40
Definitions	p. 41
The evidence of discrimination	p. 44
Service delivery: ethnic minorities	p. 47
Service delivery: women	p. 52
Disabled people	p. 57
Unacceptable behaviour by housing workers	p. 59
Employment issues	p. 60
Management Themes	p. 65
Delivery of service	p. 67
The basis of the relationship between landlord and tenant	p. 68
Service delivery	p. 70
Problems and solutions for the elderly	p. 79
Homelessness	p. 90
Availability of stock	p. 92
Definition of homelessness	p. 92
The variety of interpretation and practice	p. 95
Good practice and clarification of the Code of Guidance	p. 100
Housing options	p. 105
Participation and power in housing	p. 116
Definition of participation	p. 119
The law and tenants' participation	p. 120
Housing access - the information difficulties for an applicant	p. 122
Owner occupation	p. 127
Avenues for participation in housing associations	p. 133
Conclusion	p. 142
App. A: Example of a tenancy agreement	p. 145
App. B: Basic procedures for jobbing repairs	p. 149
App. C: Warden's job description	p. 150
App. D: Factors used in points schemes	p. 151
References	p. 153
Index	p. 163
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