Skip Navigation
List Price: $74.68

Rent Book

Select for Price
Add to Cart Free Shipping
There was a problem. Please try again later.

New Book

We're Sorry
Sold Out

Used Book

We're Sorry
Sold Out

How to Make Money with ISO 9000 : A Guide to Profitable Quality Management,9780071359696

How to Make Money with ISO 9000 : A Guide to Profitable Quality Management

by
Edition: 1st
Format: Paperback
Pub. Date: 11/16/1999
Publisher(s): American Diabetes Association
Availability: This title is currently not available.

Summary

The ISO 9000 quality management system is the worldwide standard for improved product quality and customer satisfaction through improved business processes. The Big 3 auto makers, NASA, and thousands of other organizations have developed ISO 9000 systems and received ISO 9000 accreditation. Yet, most companies are at a loss as to how to make the most of their ISO 9000 systems because, there are no practical guides to maximizing them, until now. Written by a renowned ISO 9000 trainer and consultant, this is the first and only comprehensive guide to achieving tangible bottom-line results with ISO 9000. Readers get detailed, step-by-step instructions on how to put ISO 9000 quality standards to work at every organizational level for increased profits and market share.

Author Biography

James Highlands is president of Management Systems Analysis, Inc., an ISO 9000 and ISO 14001 training and consulting organization. He is a lead US delegate to ISO Technical Committee 207 charged with drafting the ISO 14000 standards and a member of the US Technical Advisory Group to ISO Technical Committee 176 charged with drafting the ISO 9000 family of standards. He is a certified lead auditor for ISO 9000 through both the Registrar Accreditation Board in the United States and the International Register of Certificated Auditors in the United Kingdom.

Table of Contents

Managing Quality for Profit
3(4)
A Little Accounting
7(6)
Organizations and their Cultures
13(8)
Quality Policy and Organizational Structure
21(8)
Communication
29(4)
Planning
33(8)
Process Planning
41(4)
Purchasing
45(28)
Nonconformance and the Cost of Quality
73(12)
Corrective Action
85(20)
Preventive Action
105(6)
Customer Complaints
111(14)
Customer Satisfaction
125(6)
Competitive Benchmarking
131(8)
Training
139(12)
Internal Audits
151(18)
Management Review
169(6)
Index 175

An electronic version of this book is available through VitalSource.

This book is viewable on PC, Mac, iPhone, iPad, iPod Touch, and most smartphones.

By purchasing, you will be able to view this book online, as well as download it, for the chosen number of days.

A downloadable version of this book is available through the eCampus Reader or compatible Adobe readers.

Applications are available on iOS, Android, PC, Mac, and Windows Mobile platforms.

Please view the compatibility matrix prior to purchase.

Visa
Mastercard
American Express
Comodo
McAfee