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ICMI's Pocket Guide to Call Center Management Terms : A Convenient, Portable Reference of Terms from ICMI's Call Center Management Dictionary: the Essential Reference for Contact Center, Help Desk and Customer Care Professionals,9781932558005

ICMI's Pocket Guide to Call Center Management Terms : A Convenient, Portable Reference of Terms from ICMI's Call Center Management Dictionary: the Essential Reference for Contact Center, Help Desk and Customer Care Professionals

by
Format: Paperback
Pub. Date: 7/1/2004
Publisher(s): ICMI Press (International Customer Management
Availability: This title is currently not available.

Table of Contents

Forewordp. vii
Acronyms and Abbreviationsp. 1
Terms and Definitionsp. 7
Sourcesp. 137
How to Contact the Authorp. 139
About ICMIp. 143
Table of Contents provided by Ingram. All Rights Reserved.

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