Skip Navigation
List Price: $198.89

Rent Textbook

Select for Price
Add to Cart Free Shipping
There was a problem. Please try again later.

New Textbook

We're Sorry
Sold Out

Used Textbook

We're Sorry
Sold Out

An Introduction to Human Services Values, Methods, and Populations Served,9780495007920

An Introduction to Human Services Values, Methods, and Populations Served

by ;
Edition: 2nd
Format: Paperback
Pub. Date: 7/20/2006
Publisher(s): Brooks Cole
Availability: This title is currently not available.

Summary

Become an effective helper with AN INTRODUCTION TO HUMAN SERVICES: VALUES, METHODS, AND POPULATIONS SERVED! A ?must read? for human services workers, students, and volunteers, this concise guide introduces you to the necessary basic skills needed to effectively support and guide persons who need assistance from social services systems. Topics include helping persons living with HIV, working with persons with mental illness, and taking care of oneself. Case studies in each chapter illustrate the helping techniques and difficulties that may arise and exercises help you grasp the techniques presented in the text.

Table of Contents

Preface xix
Critical Thinking, the Role of Theory xxi
Think About It #1 xxiii
Organization of this Book xxiii
PART 1 LAYING THE GROUNDWORK
1(84)
Introduction: What Does It Mean to Be a Helper?
2(8)
Why Be a Helper?
2(1)
What Is Helping and Why Is It Needed?
3(1)
Think About It #2
3(1)
Think About It #3
4(1)
What Are Human Services Helpers?
4(1)
What Types of Help Are Requested?
5(1)
Think About It #4
6(1)
Helping Whom and How?
6(2)
One-on-One Individual Support
6(1)
Couple or Family Support
7(1)
Group Support
8(1)
Community Organizing and Advocacy
8(1)
Where Might You Work and What Might You Do?
8(1)
Think About It #5
9(1)
Wrapping It Up
9(1)
Attitudes and Values of Helping
10(17)
Helper Attitudes and Beliefs
10(1)
Seeing Strengths First: The Strengths Perspective
10(1)
Think About It #6
11(1)
Think About It #7
12(1)
Think About It #8
13(1)
Suspending Judgment
13(1)
Think About It #9
14(1)
Supporting Informed Choice
14(1)
Think About It #10
15(3)
Using Language Appropriately
16(1)
Being Honest, Genuine, Authentic, and Trustworthy
16(2)
Think About It #11
18(1)
Values and Ethics
18(1)
Think About It #12
19(1)
Think About It #13
20(2)
Confidentiality
21(1)
Think About It #14
22(2)
Respecting Differences
22(1)
Being Aware of Yourself
22(2)
Think About It #15
24(1)
Think About It #16
24(2)
Avoiding Conflicts of Interest
25(1)
Maintaining Appropriate Boundaries
25(1)
Think About It #17
26(1)
Wrapping It Up
26(1)
Awareness of Others: Addressing Oppression and Culture
27(15)
Think About It #18
27(1)
What Is Culture?
28(1)
Think About It #19
29(1)
What Is Oppression?
29(3)
Mistakes to Avoid in Thinking About Culture and Oppression
32(1)
Think About It #20
32(1)
Culture and Helping
33(1)
Think About It #21
33(4)
The Road to Cultural Competence
34(2)
Becoming a Culturally Competent Worker
36(1)
Think About It #22
37(2)
Culturally Competent Services
37(2)
Think About It #23
39(1)
A Note on Sexism and Homophobia
39(2)
Guidelines for Helping Women
39(1)
Guidelines for Helping People Who Are Gay, Lesbian, Bisexual, or Transgendered
40(1)
Think About It #24
41(1)
Wrapping It Up
41(1)
The Helping Relationship
42(18)
Relationships and Use of Self
42(2)
Establishing a Helping Relationship
44(1)
Think About It #25
45(1)
Skills in Effective Helping
45(1)
Identifying Feelings
45(1)
Think About It #26
46(4)
Demonstrating Empathy
46(2)
Starting Where the Person Is
48(1)
Showing Respect and Suspending Judgment
49(1)
Think About It #27
50(2)
Empowerment
50(1)
Helping That Leads to Empowerment
51(1)
Think About It #28
52(1)
Fostering Empowerment
53(1)
Think About It #29
53(6)
Be Present and Attend
54(1)
Validate and Affirm
54(1)
Communicate Positive Regard
55(2)
Distinguishing the Person from the Behavior
57(1)
Distinguishing Feelings from Actions
57(1)
Provide Information
58(1)
Advocacy
58(1)
Wrapping It Up
59(1)
Active Listening Skills
60(25)
Think About It #30
61(1)
Listening Skills
62(2)
Verbal Tools in Active Listening
62(2)
Think About It #31
64(1)
Think About It #32
65(12)
Recognizing Nonverbal Behavior or Nonvocal Communication
76(1)
Think About It #33
77(6)
Other Tips for Active Listening
80(3)
Wrapping It Up
83(2)
PART 2 FOUNDATIONS FOR HELPING
85(110)
The Helping Interview and Problem-Solving Process
86(15)
A Helping Interview
86(5)
What Is an Effective Helping Interview?
87(1)
Teaching Problem-Solving Skills
88(2)
Problem-Solving Exercise
90(1)
Think About It #34
91(1)
Components of an Interview
92(2)
Beginning/Introduction
93(1)
The Middle: The Core of the Interview
94(1)
The End/Closing/Termination
94(1)
Other Interviewing Issues
94(2)
The Use of Forms
94(1)
Note Taking and Record Keeping
95(1)
Being on Time
95(1)
Making Plans for Follow-Up
95(1)
Making Referrals
96(1)
Handling Interruptions
96(1)
Interview Types and Settings
96(3)
The Agency Office
96(1)
Telephone Interview
97(1)
Home Visits
97(2)
Think About It #35
99(1)
Wrapping It Up
100(1)
Crisis Intervention
101(14)
What Is a Crisis?
101(1)
What Is Crisis Intervention?
102(2)
What Should the Crisis Intervention Helper Do?
103(1)
Think About It #36
104(1)
Dealing with Suicidal Thoughts
104(2)
What Is the Helper's Stance on Suicide?
104(1)
The Nature of Suicide
105(1)
Signals of Suicidal Ideas
105(1)
Suicide Intervention
106(4)
Assessing Suicide Lethality
106(4)
Think About It #37
110(3)
Principles for Responding to a Suicide Situation
110(1)
Specific Techniques of Suicide Intervention
111(1)
Making Referrals in Suicidal Situations
112(1)
Taking Care of Yourself in Suicidal Situations
113(1)
Working with Loved Ones
113(1)
Think About It #38
113(1)
Wrapping It Up
114(1)
Case Management or Service Coordination
115(18)
``Case Management'' in Human Services
115(3)
Think About It #39
118(1)
Key Principles of Case Management
118(2)
Think About It #40
120(1)
Elements of Case Management
121(3)
``Case'' or ``Client'' Identification or Finding
121(1)
Screening, Intake, and Enrollment
121(1)
Comprehensive Assessment of Needs
121(1)
Crisis Intervention
121(1)
Developing Goals and Service Plans
121(1)
Delivery of Services
122(1)
Advocacy
122(1)
Follow-Up
123(1)
Reassessment
123(1)
Termination
123(1)
Think About It #41
124(1)
Case Coordination
125(1)
External Case Coordination
125(1)
Internal Case Coordination
125(1)
Think About It #42
126(1)
Documentation in Case Management
127(1)
Applications of Helping Skills to Case Management
127(2)
Active Listening
128(1)
Empowerment and Self-Determination
128(1)
Think About It #43
129(1)
Cultural Competence
129(1)
Think About It #44
130(1)
Barriers in the Provision of Case Management
130(1)
Improving Your Case Management Abilities
131(1)
Wrapping It Up
131(2)
A Family Approach to Human Services
133(23)
What Is a Family?
133(2)
Think About It #45
135(1)
What Is a ``Healthy'' Family?
135(1)
Think About It #46
136(1)
Individual Development
136(2)
Think About It #47
138(1)
Family Characteristics: Ways to Think About Families
138(1)
Boundaries
138(1)
Think About It #48
139(1)
Think About It #49
140(2)
Characteristics of Family System Boundaries
140(2)
Think About It #50
142(2)
Family Rules
143(1)
Think About It #51
144(1)
Think About It #52
145(3)
Family Life Cycle
145(3)
Think About It #53
148(1)
Think About It #54
148(4)
Family Stress
149(3)
Strategies for Helping Families
152(3)
Families in Relation to Organization and Community Systems
154(1)
Think About It #55
155(1)
Wrapping It Up
155(1)
A Group Approach to Human Services
156(13)
What Is a Group?
156(1)
Task Groups versus Treatment Groups
157(2)
Task Groups
157(2)
Think About It #56
159(1)
Treatment or Care Groups
159(1)
Think About It #57
160(1)
Essential Group Concepts
161(1)
Group Purpose
161(1)
Think About It #58
161(2)
Group Structure
162(1)
Think About It #59
163(1)
Group Composition
164(1)
Think About It #60
164(1)
Think About It #61
165(1)
Group Rules
166(1)
Think About It #62
166(1)
Group Leadership
166(2)
Wrapping It Up
168(1)
Class Advocacy and Community Organization
169(12)
Introduction to Class Advocacy
169(2)
Empowerment in Advocacy
171(1)
Think About It #63
172(1)
The Link Between Helping and Advocacy
172(1)
Think About It #64
173(1)
Advocacy Activities
173(1)
Preparing for Advocacy and Community Organization
174(1)
Think About It #65
175(1)
Beginning to Advocate
175(1)
Gathering Data for Advocacy
176(1)
Tasks for the Politically Involved Helper
176(1)
Advocating for Change in Another System
177(1)
Think About It #66
178(1)
Advocating for Change Within Your Own System
178(1)
Think About It #67
178(2)
Think About It #68
180(1)
Wrapping It Up
180(1)
Human Services Management and Supervision
181(14)
Human Services Program Management
181(3)
Management Skills
182(2)
Think About It #69
184(1)
Think About It #70
185(1)
Think About It #71
186(1)
Supervision
186(1)
Think About It #72
187(1)
Think About It #73
188(1)
Think About It #74
188(1)
Think About It #75
189(1)
Styles of Supervision
189(1)
Challenges as a New Supervisor
190(1)
Think About It #76
190(2)
Think About It #77
192(1)
Ethical Behavior in Management and Supervision
192(1)
Think About It #78
193(1)
Wrapping It Up
193(2)
PART 3 APPLICATIONS TO SPECIAL AREAS
195(120)
Interpersonal Violence
196(26)
The Human Services Worker in Interpersonal Violence Work
196(2)
Causes of Violence
198(1)
Think About It #79
199(1)
Types of Abuse and Neglect
200(4)
Violation of Rights
200(1)
Financial Abuse or Exploitation
200(1)
Verbal, Mental, and Emotional Abuse
201(1)
Destruction of Property and Hurting Pets
201(1)
Physical Abuse
202(1)
Physical Neglect
202(1)
Sexual Abuse and Rape
203(1)
Stalking
203(1)
Think About It #80
204(1)
Think About It #81
205(1)
The Cycle of Violence
205(1)
Educating Victims About the Cycle
206(1)
The Continuum of Violence
206(1)
Victim Blaming
206(1)
Responses to Being Abused
207(1)
Myths About Relationship Violence
207(1)
Types of Abuse and Neglect Victims
208(3)
Child Abuse and Neglect
209(2)
Think About It #82
211(2)
Elder Abuse and Neglect
211(2)
Think About It #83
213(4)
Partner Abuse
213(3)
Abuse of Child and Partner Together
216(1)
What Does the Helper Do?
217(2)
Developing a Safety Plan
218(1)
Summary of Relationship Violence Points
219(1)
Working with Abusers
219(2)
Think About It #84
221(1)
Wrapping It Up
221(1)
Aging
222(23)
Introduction to Older Adulthood
222(3)
Social and Demographic Changes
222(1)
Aging
223(1)
Ageism
224(1)
Think About It #85
225(1)
Myths About Aging
225(1)
Think About It #86
226(1)
Theories of Aging
226(2)
Social Theories of Aging
226(2)
Think About It #87
228(1)
Normal Biological Aging versus Illness
228(8)
Ageism and Health
229(1)
Normal and Abnormal Changes of Aging
230(5)
Functional Health
235(1)
Think About It #88
236(1)
``Successful'' Aging
236(1)
Think About It #89
237(1)
Diversity and Oppression in Aging
237(1)
Working with Family Caregivers
238(1)
Think About It #90
239(1)
Trends in Gerontology
239(1)
Human Services Settings
240(2)
Applying Human Services Values to Practice
241(1)
Think About It #91
242(1)
Think About It #92
243(1)
Wrapping It Up
243(2)
HIV Disease
245(25)
HIV and AIDS Basics
245(4)
What Is HIV?
245(1)
What Is AIDS?
246(1)
What Is HIV Disease?
246(1)
How Is HIV Transmitted?
246(1)
How Is HIV Detected?
247(2)
How Is HIV Treated?
249(1)
Common Concerns of Persons with HIV
249(2)
Living with, Not Dying, of HIV
249(1)
Confidentiality, Disclosure, and Stigma
250(1)
Think About It #93
251(2)
Emotional Turmoil
251(1)
Sense of Uncertainty
251(1)
Stress and Trauma
251(1)
Seeking Control
252(1)
Concern with Physical and Mental Health
252(1)
Loss
252(1)
Concerns of the Spirit
253(1)
Specific Populations Most Affected by HIV
253(2)
Women
253(2)
Think About It #94
255(2)
Children and Adolescents
255(2)
Think About It #95
257(1)
Persons Over Age 50
257(1)
Think About It #96
258(4)
Persons of Color
258(2)
Substance Users
260(1)
Men Who Have Sex with Men
261(1)
Human Services Workers in HIV Work
262(7)
Providing Services Appropriately
262(2)
Providing Help with Decisions About Testing
264(1)
Providing Help with Decisions About Safety
265(1)
Providing Adherence Support
266(3)
Think About It #97
269(1)
Wrapping It Up
269(1)
Developmental Disabilities
270(33)
Introduction to Developmental Disabilities
270(1)
The Developmental Disabilities Field
271(1)
Think About It #98
272(2)
Think About It #99
274(1)
Types of Developmental Disabilities
274(3)
Mental Retardation
274(3)
Think About It #100
277(1)
Cerebral Palsy
277(1)
Think About It #101
277(6)
Autism Spectrum Disorders
278(1)
Difficulties with Hearing
279(1)
Epilepsy and Seizure Disorders
280(1)
Learning Disabilities
281(2)
Think About It #102
283(1)
Other Conditions
283(1)
Social, Legal, and Ethical Issues
283(5)
Attitudes and Myths About People with Developmental Disabilities
284(1)
Legal Rights and Entitlements
285(2)
Protection and Advocacy
287(1)
Think About It #103
288(1)
Think About It #104
288(1)
Developmental Disabilities Over the Life Cycle
288(5)
Prenatal and Neonatal Periods
289(1)
Infancy and Early Childhood
289(1)
School-Age Children
289(1)
Adolescence
290(1)
Early and Middle Adulthood
291(2)
Think About It #105
293(1)
Older Adults
293(1)
Developmental Disabilities and Families
293(2)
Think About It #106
295(1)
Think About It #107
296(1)
Think About It #108
296(5)
Parents
297(3)
Siblings
300(1)
Think About It #109
301(1)
Grandparents
301(1)
Interdisciplinary Practice in the Disabilities Field
301(1)
Wrapping It Up
302(1)
Working with Loss and Grief
303(12)
What Constitutes a Loss?
303(2)
Think About It #110
305(1)
Response to Grief
305(1)
Think About It #111
305(4)
Phases of Grief
305(4)
Think About It #112
309(2)
Factors Affecting the Grief Response
309(2)
Think About It #113
311(1)
Coping Strategies
311(1)
Accepting Help
311(1)
Think About It #114
312(1)
Ceremonies, Rituals, Artifacts, and Symbols
312(1)
Think About It #115
313(1)
Think About It #116
313(1)
Wrapping It Up
313(2)
PART 4 CARING FOR THE CAREGIVER
315(22)
Attention to Self
316(17)
Burnout and Stress Management
316(1)
What Causes Burnout?
317(1)
Think About It #117
317(6)
Stress Management
318(1)
Exercises
319(1)
Assertiveness and Setting Limits
320(3)
Think About It #118
323(1)
Working with Difficult Situations
323(1)
Think About It #119
324(1)
Think About It #120
324(1)
Think About It #121
325(2)
Checking It Out
325(1)
Helper's Reactions to Difficult Situations
326(1)
Principles for Use in Difficult Situations
326(1)
Pay Attention to Your Personal Safety
327(1)
Clarifying Expectations
328(1)
Getting Supervision, Consultation, and Support
329(1)
Think About It #122
329(1)
Think About It #123
330(1)
Making Appropriate Referrals
330(2)
Wrapping It Up
332(1)
Putting It All Together
333(4)
What Is a Human Services Helper?
333(3)
Think About It #124
336(1)
Wrapping It Up
336(1)
References 337(8)
Index 345

An electronic version of this book is available through VitalSource.

This book is viewable on PC, Mac, iPhone, iPad, iPod Touch, and most smartphones.

By purchasing, you will be able to view this book online, as well as download it, for the chosen number of days.

A downloadable version of this book is available through the eCampus Reader or compatible Adobe readers.

Applications are available on iOS, Android, PC, Mac, and Windows Mobile platforms.

Please view the compatibility matrix prior to purchase.

Visa
Mastercard
American Express
Comodo
McAfee