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ISO 9001 : 2000 An Exclusive Analysis of the Next Revision,9780071349345

ISO 9001 : 2000 An Exclusive Analysis of the Next Revision

by
Edition: 1st
Format: Paperback
Pub. Date: 2/1/1999
Publisher(s): MCGRAW HILL BOOK COMPANY
Availability: This title is currently not available.

Table of Contents

Putting The Revisions In Perspective
1(13)
US Experience with Quality Systems
1(1)
European Catalyst
2(1)
Role of Global Commerce
2(1)
British Influence on ISO 9000
3(1)
ISO 9000
3(1)
Third-Party Registration
4(2)
Introduction of the Standards
6(1)
Rise of Third Party
7(1)
Criticism
8(2)
First Revision
10(3)
Countdown To 2000
13(4)
Registration Considerations
17(4)
Overview Of The New Requirements
21(10)
Introduction
23(1)
General
23(1)
Process Model
24(1)
Compatibility with Other Management System Disciplines
25(1)
Scope
26(2)
General
26(1)
Reduced Scope and Tailoring
26(1)
General
26(1)
Reduced Scope---Design and Development Excluded
26(1)
Tailoring
27(1)
Normative Reference
28(1)
Terms and Conditions
29(1)
Quality Management System Requirements
30(1)
Management Responsibility
31(14)
General
31(2)
Customer Needs and Requirements
33(1)
Quality Policy
33(1)
Quality Objectives and Planning
34(2)
Quality Objectives
34(1)
Quality Planning
35(1)
Quality Management System
36(5)
General
36(1)
Responsibility and Authority
37(1)
Quality Manual
37(1)
System Procedures
38(1)
Management Representative
39(1)
Control of Documents
40(1)
Control of Quality Records
40(1)
Management Review
41(4)
Resource Management
45(6)
General
45(1)
Human Resources
46(1)
Assignment of Personnel
46(1)
Training, Qualification and Competence
46(1)
Other Resources
47(4)
Information
47(1)
Infrastructure
48(1)
Work Environment
49(2)
Process Management
51(22)
General
51(1)
Customer-Related Processes
52(3)
Identification of Customer Requirements
52(1)
Review of Customer Requirements
53(1)
Review of Ability To Meet Defined Requirements
53(1)
Customer Communication
54(1)
Customer Property
55(1)
Design and Development
55(8)
General
55(1)
Design and Development Inputs
56(1)
Design and Development Outputs
57(1)
Design and Development Review
58(2)
Design and Development Verification
60(1)
Design and Development Validation
60(2)
Design and Development Changes
62(1)
Purchasing
63(2)
General
63(1)
Purchasing Information
64(1)
Verification of Purchased Product and/or Services
65(1)
Production and Service Operations
65(4)
General
65(1)
Identification and Traceability
66(1)
Handling, Packaging, Storage, Preservation and Delivery
67(1)
Validation of Processes
68(1)
Control of Nonconformity
69(1)
General
69(1)
Nonconformity Review and Disposition
69(1)
Post Delivery Services
70(3)
Measurement, Analysis And Improvement
73(22)
General
73(1)
Measurement
73(14)
Measurement of System Performance
73(1)
Measurement of Customer Satisfaction
74(3)
Internal Audit
77(5)
Measurement of Processes
82(3)
Measurement of Product and/or Service
85(1)
Control of Measuring, Inspection and Test Equipment
86(1)
Analysis of Data
87(3)
Improvement
90(5)
Corrective Action
90(1)
Preventive Action
91(1)
Improvement Processes
92(3)
Adding Value
95(8)
Compatibility
103(4)
QS-9000 And Other Sector Requirements
107(4)
QS-9000
107(2)
AS9000
109(1)
TL 9000
109(1)
Medical Devices
109(2)
Index 111(2)
About The Authors 113

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