|The Macro Approach to Telephony||p. 3|
|European Communications||p. 23|
|Switching Platforms||p. 45|
|Telephony and the Internet||p. 65|
|Computer-Based Telemanagement Systems||p. 111|
|Cable/Plant Management||p. 143|
|Equipment/Feature Inventory||p. 159|
|Work Order Processing||p. 177|
|The Integrated Services Digital Network (ISDN)||p. 209|
|Frame Relay and Asynchronous Transfer Mode||p. 237|
|Wireless Communications||p. 257|
|Voice Processing Systems||p. 279|
|Facsimiles and Fax-on-Demand||p. 323|
|Computer Telephony Integration||p. 365|
|CATV and Telephony||p. 391|
|A Vendors||p. 413|
|B Glossary||p. 419|
|Table of Contents provided by Blackwell. All Rights Reserved.|
An electronic version of this book is available through VitalSource.
This book is viewable on PC, Mac, iPhone, iPad, iPod Touch, and most smartphones.
By purchasing, you will be able to view this book online, as well as download it, for the chosen number of days.
A downloadable version of this book is available through the eCampus Reader or compatible Adobe readers.
Applications are available on iOS, Android, PC, Mac, and Windows Mobile platforms.
Please view the compatibility matrix prior to purchase.