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Quality, Risk And Control In Health Care,9780335207114

Quality, Risk And Control In Health Care

by
Format: Paperback
Pub. Date: 11/1/2004
Publisher(s): Open University Press
Availability: This title is currently not available.

Summary

"With better governance a key issue in the NHS boardroom, this book provides a comprehensive underpinning to future developments."Roger Moore, Chief Executive, NHS Appointments Commission, UK"This book provides a much needed integration of different streams in the quality movement, examining the need and methods for control and accountability as well as the continuous improvement approach."John Ovretveit, The Karolinska Institute Medical Management Centre, Stockholm, Sweden"This excellent book is both informative and challenging...[it] helps us work our way through the contradictory and often inconsistent health maze that is bound by quality, risk, control, governance, trust, regulation, private activity, accountability, assurance and outcome."Adam Graycar, Cabinet Office of South AustraliaThis book explores the concepts of trust, control and risk management as key components of organisational accountability in the public sector. It explores how the concept of risk management has been introduced into the public sector and how this has impacted on the definition of governance in the National Health Service. It also addresses the concept of controls assurance by placing it in the context of developments both in local health care management and central government.Key questions that are addressed include: How can devolved public sector organisations be held accountable? What is the relationship between risk, control and governance? How do private sector ideas about governance translate into the provision of public health services?Quality, Risk and Control in Health Care is essential reading for health policy makers, health practitioners and professionals, as well as students and academics in the fields of health policy, health services management, social policy and public policy.

Table of Contents

Foreword ix
Preface x
Acknowledgements xiv
The search for good quality health care: establishing principles for control
1(13)
Safety
4(1)
Efficiency and effectiveness
5(1)
Systems theory
6(1)
Managing systems -- leadership
7(2)
Patient-centred approaches
9(3)
Public accountability
12(1)
Chapter summary
13(1)
Controls and assurance
14(25)
The reduction in regulation
14(3)
The search for new accountability
17(3)
Control and control methods
20(5)
Risk and risk management
25(3)
Trust
28(2)
Examining controls
30(2)
Assurance of control types
32(2)
Which approach to follow?
34(4)
Chapter summary
38(1)
The emergence of internal control: control in private businesses
39(22)
Corporate governance in different countries
41(3)
Formalizing corporate governance
44(2)
Internal control systems
46(2)
Setting and achieving objectives
48(3)
Risk and control
51(4)
Assurance and control
55(5)
Chapter summary
60(1)
The modificaton of internal control: control in government departments
61(20)
Regulation and risk management
62(5)
Public involvement
67(2)
Government management of projects
69(3)
Internal control methods
72(3)
Using objectives in strategic risk management
75(5)
Chapter summary
80(1)
Standardizing internal control: controls in the National Health Service
81(30)
Regulators
83(4)
Stakeholders
87(4)
The process of introducing internal controls in the NHS
91(13)
Scoring against the standards
104(3)
The impact of controls assurance
107(3)
Chapter summary
110(1)
The case for change
111(26)
Devolved management
112(1)
Alternative forms of regulation
113(6)
The role of stakeholders
119(1)
Standardization
120(7)
Inspection and audit
127(6)
Quality and regulation
133(3)
Chapter summary
136(1)
New governance and intelligent accountability
137(28)
Accountability and devolved power
138(11)
New governance
149(4)
A new approach to assurance
153(4)
Accountability and networks
157(5)
Intelligent audit
162(2)
Chapter summary
164(1)
References 165(12)
Index 177

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