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Quick Skills Handling Conflict,9780538698337

Quick Skills Handling Conflict

by
Format: Paperback
Pub. Date: 10/3/2000
Publisher(s): South-Western Educational Pub
Availability: This title is currently not available.

Summary

This book enhances the reader's opportunity for career success by targeting fundamental skills. Handling Conflict will provide foundations for effectively dealing with criticism and aggression in the workplace. Covering topics such as avoiding conflict, channeling anger and giving/receiving criticism, this is the perfect tool for the experienced professional, those re-entering the workforce and those beginning their careers.

Table of Contents

Introduction 1(2)
Use and Abuse of Conflict
3(9)
What Is Conflict?
4(3)
Is Conflict Always Bad?
7(3)
Constructive vs. Destructive Conflict
10(2)
Receiving Advice and Criticism
12(8)
Getting Defensive
13(2)
Learning to Listen: Four Key Steps
15(3)
Encouraging Feedback
18(2)
Giving Advice and Criticism
20(11)
Constructive vs. Destructive Comments
21(3)
Dealing with Personal Behavior
24(2)
Using ``I'' Messages
26(2)
Preparing to Get It Right: Facts, Time, Place
28(3)
Aggressiveness vs. Assertiveness
31(9)
Assertive or Aggressive: What's the Difference?
32(3)
Characteristics of Assertive Behavior
35(2)
Perceiving Aggressiveness in Others
37(3)
Handling Anger
40(11)
The Nature of Anger
41(3)
The Responsibility for Anger
44(1)
To Let It Out or Keep It In
45(2)
Seven Steps for Managing Anger
47(4)
Preventing Conflict
51(12)
``An Ounce of Prevention''
52(1)
Problems of Perception and Interpretation
52(4)
Stereotypes: A Necessary Evil?
56(4)
Behavior Patterns
60(3)
Managing Conflict
63(11)
Conflict Management Strategies
64(4)
Successful Collaboration
68(4)
Dealing with Another Person's Anger
72(2)
Being a Peacemaker
74(9)
Intervening in Conflicts
75(1)
Being a Mediator
76(4)
Twelve Steps to Effective Mediation
80(3)
Checklist 83(2)
My Conflict Analysis 85(1)
My Plan for Improvement 86

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