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Rath & Strong's Six Sigma Team Pocket Guide,9780071417563

Rath & Strong's Six Sigma Team Pocket Guide

Edition: 1st
Format: Spiral Bound
Pub. Date: 3/25/2003
Publisher(s): McGraw-Hill Education
Availability: This title is currently not available.


The companion follow-up to one of the bestselling Six Sigma books ever published. This new guide helps team leaders and members master the interpersonal and political skills needed to make each Six Sigma project a success.

Author Biography

Rath & Strong is a leading management consulting firm, and has extensive experience launching Six Sigma programs and similar large-scale change efforts in many firms across a wide variety of industries. Founded in 1935 as an industrial engineering firm, today Rath & Strong provides consulting services in operations, human resources, Six Sigma, change management and leadership--addressing all dimensions of Six Sigma.

Table of Contents

Introduction: Why Team and Influence Skills Are Required to Make Six Sigma Projects Work
Getting the Six Sigma Project Team Startedp. 1
The Role of the Project Team Leaderp. 3
The Role of the Project Team Memberp. 11
What to Do at the First Six Sigma Project Team Meetingp. 15
How to Establish Project Team Goals, Roles, and Proceduresp. 21
Team Skills Needed in Successfully Complete a Six Sigma Projectp. 29
How to Have an Effective Project Team Meetingp. 31
How to Make Decisions on the Project Teamp. 39
Three Ways to Handle Project Team Conflict, and When Each Works Bestp. 47
How to Deal with Difficult Project Team Membersp. 53
How to Figure Out What's Wrong When the Team Isn't Working Well or Loses Momentump. 61
Getting Buy-in for Your Projectp. 77
The "Politics" of Six Sigma Projects: Planning to Get Support and Cooperation from People Outside the Teamp. 79
Five Ways to Influence People to Cooperate with Your Six Sigma Projectp. 95
How to Communicate with People Whose Help You Needp. 107
How to Be a Better Listener So That People Will Want to Help Youp. 115
How to Avoid the Pitfalls of E-Mail on Six Sigma Projectsp. 123
How to Make an Effective Presentation About Your Six Sigma Projectp. 129
What to Do When You're Not Getting Cooperationp. 135
Sample Plans for Getting Buy Inp. 147
Conclusion: Final Thoughts on Using This Pocket Guidep. 173
Table of Contents provided by Blackwell. All Rights Reserved.

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