Rath & Strong is a leading management consulting firm, and has extensive experience launching Six Sigma programs and similar large-scale change efforts in many firms across a wide variety of industries. Founded in 1935 as an industrial engineering firm, today Rath & Strong provides consulting services in operations, human resources, Six Sigma, change management and leadership--addressing all dimensions of Six Sigma.
|Introduction: Why Team and Influence Skills Are Required to Make Six Sigma Projects Work|
|Getting the Six Sigma Project Team Started||p. 1|
|The Role of the Project Team Leader||p. 3|
|The Role of the Project Team Member||p. 11|
|What to Do at the First Six Sigma Project Team Meeting||p. 15|
|How to Establish Project Team Goals, Roles, and Procedures||p. 21|
|Team Skills Needed in Successfully Complete a Six Sigma Project||p. 29|
|How to Have an Effective Project Team Meeting||p. 31|
|How to Make Decisions on the Project Team||p. 39|
|Three Ways to Handle Project Team Conflict, and When Each Works Best||p. 47|
|How to Deal with Difficult Project Team Members||p. 53|
|How to Figure Out What's Wrong When the Team Isn't Working Well or Loses Momentum||p. 61|
|Getting Buy-in for Your Project||p. 77|
|The "Politics" of Six Sigma Projects: Planning to Get Support and Cooperation from People Outside the Team||p. 79|
|Five Ways to Influence People to Cooperate with Your Six Sigma Project||p. 95|
|How to Communicate with People Whose Help You Need||p. 107|
|How to Be a Better Listener So That People Will Want to Help You||p. 115|
|How to Avoid the Pitfalls of E-Mail on Six Sigma Projects||p. 123|
|How to Make an Effective Presentation About Your Six Sigma Project||p. 129|
|What to Do When You're Not Getting Cooperation||p. 135|
|Sample Plans for Getting Buy In||p. 147|
|Conclusion: Final Thoughts on Using This Pocket Guide||p. 173|
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