The books of Ferdinand F. Fournies have been translated into multiple languages. An expert in management and sales techniques, Fournies consulted to companies around the world, including Kodak, Merck, HP, and 3M.
|The hidden influences that affect everyone's performance|
|They don't know why they should do it||p. 3|
|They don't know how to do it||p. 11|
|They don't know what they are supposed to do||p. 17|
|They think your way will not work||p. 27|
|They think their way is better||p. 31|
|They think something else is more important||p. 37|
|There is no positive consequence to them for doing it||p. 43|
|They think they are doing it||p. 51|
|They are rewarded for not doing it||p. 59|
|They are punished for doing what they are supposed to do||p. 63|
|They anticipate a negative consequence for doing it||p. 71|
|There is no negative consequence to them for poor performance||p. 77|
|Obstacles beyond their control||p. 85|
|Their personal limits prevent them from performing||p. 93|
|Personal problems||p. 99|
|No one could do it||p. 109|
|Preventive management : a new management system that gets you the best results|
|How to use the power of preventive management to get perfect performance||p. 113|
|The importance of friendliness||p. 123|
|Questions and answers||p. 127|
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