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The X'Ers & the Boomers,9781560525875

The X'Ers & the Boomers

by
Format: Paperback
Pub. Date: 9/27/2000
Publisher(s): Crisp Learning
Availability: This title is currently not available.

Summary

Aims at resolving generational conflicts in the workplace, leading the reader through a communication process that can bridge the generation gap. Examines twelve key issues using a variety of workshop tools. Softcover.

Table of Contents

An Offer to the Reader 8(1)
PART ONE: A PARABLE 9(10)
Chapter One
Smoke/Claire Raines
11(5)
Chapter Two
Mirrors/Jim Hunt
16(3)
PART TWO: THE PREDICAMENT 19(24)
Chapter Three
What Xers and Boomers Say About Each Other
21(2)
Warring Tribes
23(20)
PART THREE: THE PEOPLE 43(62)
Chapter Four
Putting on the Ritz
48(7)
Job Aid #1: Service Styles
55(2)
Chapter Five
All For One
57(8)
Job Aid #2: Cycle of a Team
65(1)
Chapter Six
The Tables Turned
66(8)
Job Aid #3: How to Handle a Recurring Employee Issue
74(1)
Chapter Seven
Banking On It
75(9)
Job Aid #4: Life's Three Boxes
84(1)
Chapter Eight
Purple Prose
85(8)
Job Aid #5: Life's Three Boxes
93(2)
Chapter Nine
Passing the Torch
95(9)
Job Aid #6: Discomfort Model
104(1)
PART FOUR: A PARTING WORD 105(2)
Chapter Ten
Taking Off/Jim Hunt
107

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